Privacy Policy

Effective Date: May 22, 2025

1. Introduction

Welcome to the Privacy Policy of Julia Eve Designs, LLC dba Julia Eve Designs ("we," "us," or "our"), operated by Julia Grey. We are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose your information when you visit our website, www.juliaevedesigns.com, create an account, make a purchase, or otherwise interact with our services.

By accessing or using our website and services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect various types of information to provide and improve our services to you.

2.1 Information You Provide Directly: When you make a purchase, create an account, sign up for our newsletter, contact us, or otherwise interact with our website, you may provide us with the following personal information:

  • Contact Information: Your name, email address, shipping address, billing address, and phone number.
  • Account Information: If you create an account, we collect your username, password, and any preferences you set.
  • Payment Information: While we don't directly store your full credit card details, we process payments through Shopify Payments, a secure third-party payment processor. We may receive limited payment information from them, such as the type of card used and the last four digits of your card number, for order verification and fulfillment.
  • Order Details: Information related to your purchases, including the handmade items you ordered, order history, and any customization requests.
  • Communication Data: Any information you provide when you communicate with us via email, contact forms, or customer support.

2.2 Information Collected Automatically: When you visit our website, we automatically collect certain information about your device and Browse activity:

  • Usage Data: Information about how you interact with our website, such as the pages you view, the time spent on those pages, your navigation path, referring website addresses, and search terms used.
  • Device Information: Your Internet Protocol (IP) address, browser type, operating system, unique device identifiers, and mobile network information.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies (like pixels and web beacons) to enhance your Browse experience, analyze website traffic, remember items in your shopping cart, and personalize content. Cookies are small data files stored on your device.
    • Shopify: Our e-commerce platform, Shopify, uses cookies necessary for the website's functionality (e.g., shopping cart, secure checkout).
    • Google Analytics: We use Google Analytics to understand how visitors engage with our website. This service collects information about your Browse behavior anonymously.
    • Facebook Pixel: We use the Facebook Pixel to measure the effectiveness of our advertising campaigns, understand customer behavior, and offer personalized advertisements on Facebook platforms.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Please note that if you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.

3. How We Use Your Information

We use the information we collect for various business purposes, including:

  • To Process and Fulfill Your Orders: To process your payments securely through Shopify Payments, ship your handmade items, and communicate with you about your purchases (order confirmations, shipping updates, etc.).
  • To Manage Your Account: To allow you to create and manage your customer account, view your order history, and store shipping information for easier checkout.
  • To Provide Customer Service: To respond to your inquiries, provide support, and resolve any issues you may have.
  • To Improve Our Website and Products: To analyze website usage trends through Google Analytics, understand customer preferences, and develop new handmade products and website features.
  • To Send Marketing Communications: With your explicit consent (e.g., when you sign up via the footer form or social media link), we may send you newsletters, promotional emails, and information about new products or special offers via Mailchimp. You can opt out of these communications at any time by following the unsubscribe link in the emails.
  • To Personalize Your Experience: To tailor product recommendations and website content based on your Browse history and purchases.
  • For Advertising and Marketing: To measure the effectiveness of our advertising campaigns (using the Facebook Pixel), target relevant advertisements to you on platforms like Facebook, and reach new customers.
  • To Ensure Security and Prevent Fraud: To protect our website, business, and customers from fraudulent transactions and other illegal activities.
  • To Comply with Legal Obligations: To meet our legal and regulatory requirements.

4. How We Share Your Information

We may share your personal information with third parties only in the following limited circumstances:

  • Service Providers: We engage trusted third-party service providers to perform functions and provide services on our behalf. These include:
    • Shopify: Our e-commerce platform, which processes your orders, manages your account, and handles website functionality.
    • Shopify Payments: For secure payment processing.
    • Shipping Carriers: (e.g., USPS, UPS, FedEx) to deliver your orders.
    • Google Analytics: To analyze website traffic and usage.
    • Mailchimp: For sending email newsletters and marketing communications.
    • Facebook: For advertising and analytics related to Facebook platforms.
    • These service providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or subpoena).
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.
  • With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

5. Data Security

We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include using SSL encryption for data transmission, securing our website and systems through our e-commerce platform (Shopify), and restricting access to your personal data to authorized personnel only.

However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This means we will retain your data for as long as you have an active account with us, as long as needed to fulfill your orders, and for a reasonable period thereafter for our business records and to comply with legal obligations.

7. Your Rights (California Residents and Other U.S. States)

Depending on your state of residence, particularly for California residents under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you may have certain rights regarding your personal information. These rights may include:

  • Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell/share about you.
  • Right to Delete: You have the right to request the deletion of personal information that we collected from you, subject to certain exceptions.
  • Right to Correct: You have the right to request the correction of inaccurate personal information we maintain about you.
  • Right to Opt-Out of Sale/Sharing: We do not sell your personal information in the traditional sense. However, to the extent that "sharing" for cross-context behavioral advertising (e.g., via Facebook Pixel) is considered a "sale" or "sharing" under California law, you have the right to opt-out.
  • Right to Limit Use and Disclosure of Sensitive Personal Information: We do not typically collect sensitive personal information as defined by the CPRA.
  • Right to Non-Discrimination: You have the right not to be discriminated against for exercising any of your privacy rights.

To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within the timeframe required by applicable law. We may need to verify your identity before fulfilling your request.

8. Children's Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13 without parental consent. If we become aware that we have collected personal information from a child under 13, we will take steps to remove that information from our servers.

9. Links to Other Websites

Our website may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Julia Eve Designs, LLC dba Julia Eve Designs
Julia Grey
Email: juliaevedesigns@gmail.com
Mailing Address: 1200 Cutspring Road, Stratford CT 06614